Refund and Return Policy

Return Policy

We will provide replacements in the following circumstances:
• Genuine defect or damage in the product received
• Package damaged in transit
• In case wrong item has been shipped to you

No replacement will be given in the following cases:
• In case of minor design and colour variations of the product.
• Products returned in a used or worn out condition
• If the customer changes his / her mind after purchasing or receiving the product
• If the product is returned without a written confirmation from us via email
• If the product is not returned through our select courier partner.

1. What to do in case the package is damaged?
In case the package appears damaged, crushed, wet or leaked from the outside
please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 48 hours of the delivery of the product through email ( describing the damage as mentioned below along with images of the parcel.

2. What is the replacement process?
Step 1: All eligible replacement requests need to be notified to us by email
to within 48 hours of the delivery of the product. Please mention the following information in the email:
• Customer Order Number
• Your email ID registered with us
• Name of the damaged product
• Description of the issue
• Clear photos of the package and the damaged products
Step 2: We will review your replacement request and confirm it via email within 48
hours if the request is approved
Step 3: If replacement is approved, we will arrange to pick up the product through
our select courier partner who will deliver it back to us
Step 4: After the receipt of your parcel, we will verify your complaint on the
products and authorize it for replacement within 3 days.
Step 5: Once approved, we will ship the replacement product in 48 hours. In case
the replacement product is not available in stock, we may contact you to choose a
different product or refund the purchase cost to you. The refund process will take 5-7 working days.

3. Do you arrange for pickup of the products?
Yes, we arrange for pickups for returns that have been approved by us using our
own select courier partner.

4. Where do I mail the return request?
You can mail us on or contact the customer support for the

5. When will I receive a replacement?
Replacement product will be shipped within 48 hours of the receipt of the original
item, subject to the following conditions:
• The products should be unused and packed to us in proper condition.
• The products should have the original tags intact and should be in its original
Any returned item received by us that does not meet the above-mentioned
conditions would not be accepted. No replacement will be provided for such

6. Can I choose a different product in exchange?
No, you cannot choose a different product in exchange.

7. How much time does it take to issue the refund?
The refund process will take 5-7 working days from the receipt of the returned

8. How is the refund made?
Refunds will be sent to the same card/bank account from which the payment was
made. In case it is not possible for our Payment Gateway to send the refund to the same card/bank account due to the expiry of the refund window, we will request you to provide an image of a cancelled cheque using which we will send the refund money through online fund transfer.

9) Can I modify or cancel my order after placing it?
No, you cannot modify or cancel an order once placed successfully on the website.

All returns are subject to the discretion of Devaseva but rest assured, we want
the Best for you! For any other questions or clarifications, please reach out to
the Devaseva Customer Care team.

Customer Service
Phone Number: 8045681800
Email Address: